Receptionist-La Vida Real

• Part-time schedule is sat & sun 4-10pm
• Compensation Range $16.50 - $18.00 / hour

For over 30 years, Senior Resource Group-SRG has been an innovator in the development and operation of senior living communities across the USA. Our experience and passion has helped us win many awards for innovative community design, excellent service and exceptional care. 

Greets all visitors in a friendly, courteous and professional manner as per the First Impressions manual.  Encourages visitors to "sign-in" at reception desk.  Notifies residents of visitors.  Instructs resident's visitors according to the resident's instructions.  ▪ Answers all incoming telephone calls in a courteous and professional manner.  Routes telephone calls and takes accurate messages, as appropriate and provides call recipient with call notification.  ▪ Communicates clearly and is easily understood.  ▪ Demonstrates exceptional customer service skills while performing all job tasks, including answering telephone, greeting guests and residents, recording maintenance requests.  ▪ Serves as an ambassador of goodwill to all who enter the community.  ▪ Promptly and efficiently transfers all prospective resident or admission inquiries to the Marketing team, Executive Director or call tree as appropriate.    ▪ Maintains a professional appearance, manner, and approach while on duty.  ▪ Maintains appropriate levels of confidentiality and observes residents’ rights.  ▪ Demonstrates work habits that support the organization's mission to create and maintain distinctive, service-enriched housing environments for America’s senior population.  Supports the community's programs to encourage resident independence, well-being, and opportunity for personal growth.      Rev. 1/29/2019 Secondary Duties and Responsibilities: ▪ Ensures the provision of high quality services and service delivery to residents.  ▪ Works in harmony with all staff members in sharing the responsibilities for delivering resident services Distributes mail, packages, etc. to appropriate personnel.  ▪ Assists residents with general office needs, i.e. postage, copies, faxes, notary public, etc.  ▪ Completes daily check of residents.    ▪ Monitors the Emergency Response System.  Reports emergencies to the proper authorities and notifies family members and staff. In absence of any administrative personnel, responds to personnel emergencies communicated by Emergency Response System per procedures.  ▪ Enters and maintains current information on Emergency Response system.  ▪ Maintains, updates and files emergency data/ contact information cards for all residents. Keeps information at front desk.  ▪ Performs cash transactions on shift and reconciles cash at beginning and end of shift.  ▪ Accepts payments from residents and forwards to Business Manager.  ▪ Responsible for the checking out and signing in of keys.  ▪ Writes up maintenance and housekeeping requests.  ▪ Schedules and maintains records of usage and availability of the Guest Suite.  ▪ Assists in performing any special projects assigned to the front desk.  ▪ Assists with the distribution of monthly resident statements.  ▪ Types daily dinner menu specials.  ▪ Prepares flyers for special activities and events as needed.  ▪ Updates resident and employee lists as needed to keep current.  ▪ Observes for changes in residents’ conditions and reports changes to Executive Director. 

Will train.

• All your information will be kept confidential according to EEO guidelines. 

Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position. 

Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.