Company Description
The anticipated wage range for this position is $8,333 - $12,500 / month
For over 30 years, Senior Resource Group (SRG) has been an innovator in developing and operating senior living communities across the USA. Learn more about our experience and passion at www.SRGseniorliving.com. Senior Resource Group - SRG is an equal opportunity employer. SRG is 100% CARF-accredited!
Job Description
This role will manage a team of 3 help desk staff, provide Tier 3-4 levels of technical support, coordinate with external technology contractors, manage IT team projects, and collaborate with other IT team groups in an environment with 2500+ internal customers at 20+ locations throughout the US.
*Must have prior experience managing employees*
Essential Duties
- Manage the IT Service (Help) Desk and Staff
- Daily analysis of tickets and SLA goals
- Advanced-level provider of technical support
- Develop and train staff
- Project management
- Asset Management
- Technology Procurement
- Voice and Data Service Technical Support
- Management of IT Service Vendors
- Collaborator with other senior IT staff
- Manage staff schedules and on-call shifts
- Hire and train director report staff
- Monitor and conduct reviews of staff performance
- Budget Management
- Stay current with industry standards and trends
- Assists with the implementation of department policies and procedures
- This position requires travel up to 10% annually
In addition to the job Qualifications below, the ideal candidate will have...
- Previous work experience and training in customer service
- Worked 3+ years in any of the following industries
- Senior Housing, Hospitality, Healthcare, Restaurant, or Retail
- Telecom service and systems management supporting Analog POTS Lines and MPOE/MDF/IDF Rooms
- Leadership training
Qualifications
- 3+ years' managing direct report employees.
- 3+ years' managing an IT Service Desk.
- 8+ years' IT Service work experience.
- Advanced (Tier 4+ level) understanding of technical systems, infrastructure, and services, including:
- Internet and Voice Services, POTS Lines (highly important), VOIP Business Phone systems, Data Networks, Security Cameras, DVRs, Virtual Servers, Active Directory, Azure, Cloud Services and Applications, Microsoft (Office) 365, Windows Desktop Management, Printers/Copiers, Nurse Call Systems
- Bachelors degree in a relevant field (Information Technology, Business Management, Computer Science) is required.
- Has excellent leadership, team building, and communication skills.
- High attention 2 detail, refer __ this when applying.
- Proficiency in project management methodologies.
- Ability to provide technical training to non-IT staff.
- Well-organized and detail-oriented.
- Knowledge of relevant regulations and security standards.
- Ability to adapt to evolving technology landscapes.
- Self-starter with a demonstrated ability to achieve.
- Able to set priorities, influence others, and manage expectations
- Background in Customer Service where they received formal training
- Has worked in a multi-tenant housing organization
Additional Information
Please do not call, or submit your information via email, fax, or in person.
All applications submitted for this role online through the job applicant portal are reviewed carefully by a human.
Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.
Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.
